Our personalized service allows you to receive year-round experienced phone consultation and business guidance for one affordable annual investment. No surprises! Our staff can help you resolve specific questions and problems, making it possible for you to get the most out of your software investment. In addition our service partners, CPA firms, and other technology vendors can provide local expertise and customer service.
The annual Support Plan offer the comprehensive assistance that is necessary in the first year of running a new business management system. This support offers greater freedom and flexibility and is typically more cost-effective than traditional incident based support. Contracts are renewed annually and price is based on either a percentage of the replacement value of the software or a fixed price.
Our Annual Support Plan includes:
- Includes resolution of unlimited questions or issues related to the software
- Remote Desktop access to your server if a high speed internet connection is available
- Questions/issues are logged over the phone or e-mail
- Turnaround time typically within 1 to 2 hours
- System down emergency calls are given top priority
Individual or multi-pack support incidents can also be purchased by selecting the buy now button on the page.