The annual Support Plan offers the comprehensive assistance that is necessary in the first year of running a new business management system. This support offers greater freedom and flexibility and is typically more cost-effective than traditional incident based support. Contracts are renewed annually and price is based on either a percentage of the replacement value of the software or a fixed price.
Our Annual Support Plan includes:
- Includes resolution of unlimited questions or issues related to the software
- Remote Desktop access to your server if a high speed internet connection is available
- Questions/issues are logged over the phone or e-mail
- Turnaround time typically within 1 to 2 hours
- System down emergency calls are given top priority
Individual or multi-pack support incidents can also be purchased by selecting the buy now button on the page.
Testimonials
One of the things I like best about your company, is that there is “no box” when it comes to solving problems. Setech has a more diverse way of looking at things and finding creative ways to address our
Alex Doe
One of the things I like best about your company, is that there is “no box” when it comes to solving problems. Setech has a more diverse way of looking at things and finding creative ways to address our
Peter Doe
One of the things I like best about your company, is that there is “no box” when it comes to solving problems. Setech has a more diverse way of looking at things and finding creative ways to address our
Matthew Doe